Return & Refund Policy

At Mous Cases, customer satisfaction is our top priority. However, due to the nature of our products, we follow a strict refund policy as mentioned below:

1. Refund Eligibility

  • Refunds are only applicable within 3 days of product delivery.

  • To be eligible for a refund, customers must provide a complete unboxing video showing the product from package opening to the issue clearly. Without this, we will not be able to process your request.

  • Products purchased under BOGO offers, Festival Sales, Clearance Sales, or any Special Promotions are non-refundable.

2. Refund Process

  • Once your request is verified and approved, we will initiate the refund to your original payment method.

  • Refund processing usually takes 10–15 business days to reflect in your account, depending on your bank/payment provider.

3. Non-Refundable Conditions

  • Products without an unboxing video.

  • Products damaged due to customer mishandling.

  • Products purchased during promotional offers (BOGO, festival discounts, or clearance sales).

4. Contact Us

For refund requests, please email us at support@mouscases.com with your order ID, reason for refund, and the unboxing video.